TRADITIONAL CONTACT CENTRE

Recently most call/contact centres operate in traditional model heavily using human resources for customer interactions. Contact centres address recent issues by improvements such as lean optimization or operational excellence however these conservative ways have limited potential.

High Costs

- Low level of digitization causes high demand for human resources

- Lack of qualified resources

- High attrition of human resources

- Inability to cover unpredictable peaks

Low Customer Experience

- Long waiting times for operators

- Limited or no support during weekends and non-business hours

- Old legacy technology (customers must push buttons on their phones)

Limited Sales Potential

- Old prediction models does not allow call center agents to identify most valuable customers

- Sales results are limited by number and skills of human call center agents




DIGITAL CONTACT CENTRE

Our concept address all above mentioned pain points. The concept is split into two sub-domains: handle customer interaction effectively if a customer decided to contact the call centre and avoid unnecessary customer interactions.

Costs

DECREASE OPERATING COSTS by deflection of customer care interactions to automated solutions.

Virtual Assistants can automatically handle routine care transactions.

Customer Experience

Increase customer experience by HIGHLY SCALABLE CONTACT CENTER OPERATING 24x7 with CLOSE TO ZERO WAITING TIMES.

Unexpected peaks can be handled by virtual assistants (e.g. massive outages , strikes in airports, etc).

Sales Potential

Identify customers with top sales potential and INVEST PART OF SAVING INTO INDIVIDUAL APPROACH.

Direct routing to top sales agents with best sales conversion.






WHY GoodAI

Time to Market

We deliver results quickly and iterativelly. Get your prototype within two weeks at minimum costs

High Success Rate

Tailored neural network models a confusion matrices achieve higher success rate than general models

Flexibility

Quick customization of our product for specific client needs and easy integration to any systems

Local languages

Support of a variety of local as well as major languages (e.g. tailored engine for Slavic Languages)

Voice/Visual/Text

Our conversation engine can speak or chat with graphical elements on any communication channel

Full Analytics

Graphical analytical tools help you to know your actual performance and success rates

Conversation Designer

Visual conversation designer allows you to design, train and enhance your chatbots without IT knowledge

On Premise or Cloud

Our solution can run on your infrastructure or in cloud. We scale licence cost to each client needs


CONTACT US


GoodAI Digital s.r.o.

info@goodai-digital.com

+421 724 865 388

Karla Engliše 3201/6, Praha 5, Czech Republic

Kozí 6, Brno, Czech Republic